Frequently Asked Questions
Who owns Calla Bleu?
Calla Bleu is the result of a joint venture between Laserworx, a well-established Laser Cutting and Engraving firm and Kcimory Designs, a Woodworking and Design business. Calla Bleu is New Zealand owned and operated and trades under the New Zealand company Certified Bridal Ltd.
Where is Calla Bleu based?
Calla Bleu’s physical site and showroom is located at the Laserworx building on 72B Morrin Road, St Johns, Auckland, New Zealand.
**Please note – the Calla Bleu display area is currently under construction, however, you are able to view all products displayed on our website at Laserworx.
Who designs and makes your products?
- Laser cutting & engraving - Designed by Calla Bleu and produced in-house by Calla Bleu.
- Gift Items - Made and designed in New Zealand by local artisans
- Supplies - All supplies are sourced locally
All of our products are on our website and you can order online. Alternatively you may visit Calla Bleu (c/o Laserworx) and order in person.
Can I get a custom design or can I can use my own designs?
We have a design service if you would like a custom design. You are also able to use your own design. Please click here for more details.
I am wanting a laser cut & engraved product, can I get a sample before I buy?
Generally we do supply samples, we have a number of products in our showroom that you are welcome to view otherwise we try to display detailed images and descriptions on our website.
However, we will always try to accommodate requests especially for bulk orders, please email email@example.com with your request.
How long will an order take?
Order times vary depending on what product and what quantity is ordered. Please view the "Lead Time" description at the bottom of each product or contact us for more details. We will advise alternate order times for custom jobs.
What payment options do you have?
We have a secure credit card processing gateway that takes all major credit cards.
We also have Bank to Bank direct transfers, however, this is only open to New Zealand Residents.
How long and how much for shipping times or can I collect?
Shipping varies from place to place for details please click here. You are able to collect from our site for free.
Do you ship internationally?
Yes we do, for further details please click here to view our shipping FAQs.
I want to make a bulk order, do I have to pay in full upfront?
For orders under $500, payment is required in full upfront. For orders exceeding $500, we require a 50% deposit before production begins and then the balance to be paid on completion. Payments can be made online, over the phone or in person on site.
Can I have multiple people contact you about my order?
We only take instruction from one person per order, unless we receive instruction from that person to deal with someone they've elected to act on their behalf.
Have you got a question? Please feel free to contact us at firstname.lastname@example.org or 09-2991930.