Shipping & Returns
Shipping - Frequently Asked Questions
Do you ship internationally?
Yes we ship to over 30 countries in the world.
How much does shipping cost and how long will shipping take?
Shipping costs are based on the dimensions and weight of the product and destination for delivery. Estimated shipping costs can be sourced at check-out but for an idea of the costs & transit times please see below:
Elsewhere* includes the following countries: Austria, Belgium, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, India, Indonesia, Ireland, Italy, Japan, Malaysia, Malta, Netherlands, Norway, Poland, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UK, USA, Vietman.
If your country is not listed, please enquire for a shipping rate and transit time.
For non-personalised products such as those in our gift range, if for any reason you are not happy with your purchase we will offer a full refund or exchange providing the product is returned in its original condition. Products need to be returned to the following address within 30 days of purchase. We will make contact with you within 3 business days to organise a refund or exchange:
Return Products to:
Calla Bleu, c/o Laserworx, 72B Morrin Road, St Johns 1072, Auckland
Packaging & Delivery
We provide secure packaging for any items being shipped, however, should an item be damaged in transit, please email a photo to the following email address, we will contact you within 3-business days to discuss replacement details.
Email for damaged products: firstname.lastname@example.org
If you have any questions, please do not hesitate to ask.